Customer Service

Service Description

Experience of customer service is often the deciding factor for the public when deciding which organisation to do business with. It’s important therefore that your business offers a good first impression with every single customer interaction. Based on our own exceptional customer service values, the Highfield Level 2 Award in Customer Service (RQF) has been designed to prepare learners for work in a customer service role or for those whose job already involves an element of customer service. The qualification has been written to give learners the knowledge and understanding of effective customer service in a variety of work environments and can be delivered in just 6 hours. Topics covered include: • The principles of customer service • How needs and expectations are formed • Interpersonal skills • Appropriate behaviour • Responding to problems and complaints Course duration: 1 day classroom or workplace or online Assessment method: multiple-choice examination