The Welfare and Vulnerability Engagement (WAVE) course is designed to equip individuals in customer-facing roles with awareness of vulnerability and their responsibilities towards customers. It includes two key components: WAVE training, which provides knowledge on recognising and assisting vulnerable individuals, and the Ask for Angela campaign, enabling people in unsafe situations to discreetly seek help from trained staff using a code word.

What’s covered

• What is the WAVE programme?

• Key principles • Defining vulnerability

• Recognising vulnerability

• Interventions • Reporting and recording (vulnerability log)

• Spiking

• Ask for Angela

Duration:  45 minutes approximately

Assessment: Multiple-choice questions