Good customer service is good for business - and essential to the success of any organisation. Whether you’re part of a business, a voluntary or charitable organisation, or delivering government services, providing high levels of customer service effectively and efficiently makes a real difference.

This engaging e-learning course helps learners understand what good customer service looks like and how to deliver it consistently. It can be used as part of a Level 2 customer service qualification or as a stand-alone training course.

What’s covered

• Customer service principles

• Customers’ needs and expectations

• Behaviour and interpersonal skills

• Responding to problems or complaints

Duration:  2 – 3 hours

Assessment: Multiple-choice questions