


Course Syllabus
• The Role of Door Supervisors • Behavioral Standards • Customer Service Skills
• Health & Safety at Work • Civil and Criminal Law • The Law Relating to Licensing
• Equal Opportunities • Young Persons • How to Comply with Regulations as a Door Supervisor
• Searching People • Eviction • Offensive Weapons• First Aid • Emergencies • Drugs
• Arrest • Incident Recording and Scene Preservation • Self Awareness • Avoiding Conflict
• Communication and Customer Service Skills • Recognising and Defusing Conflict
• Resolving Conflict • Learning from Conflict
Course Duration
Length - 4 Full Days • Attendance - 08:30 to 17:00 • Frequency - Monthly Basis
End of Course Assessment
The qualification assessment is based upon a multiple-choice examination of 80 questions, split into 2 parts.
Part 1. Roles and Responsibilities - Part 2. Conflict Management
For further details please contact our Learner Support Team on
01262 424368
or email
enquiries@puretrainingsolutions.org.uk